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Payment & Delivery

Payment Methods

We currently accept a variety of credit/debit cards including Visa, MasterCard, and American Express. It’s easy to use a credit/debit card to pay for your purchase.Your payment will be kept secure and nobody including the supplier will get your card information.

Your payment is secured with VeriSign SSL encryption, the highest commercially available encryption technology.

payments

We want to remind all customers they are responsible for any local handling fees and Intermediary bank handling fees. Therefore, customers should confirm total payment amounts with their local bank. If we have received your payment, we will send you e-mail to confirm. So after you pay successfully, don’t forget to check your email.

DELIVERY

Queenabelle.co.uk has a good knowledge of shipping routes and chooses the convenient shipping path which makes the delivery faster. Considering the far shipping, Queenabelle has proffesional personnel taking good care of the dress and packs every piece of the dress quite well.We offer many shipping ways including EMS, DHL, UPS and TNT.

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

Delivery Time

For made to order products, standard receiving time = processing time (around 12-15 days) + shipping time (around 3-8 days).

For other products, standard receiving time = processing time (around 3-8 days) + shipping time (around 3-8 days).

We offer rush order service, you can choose arrival date at checkout.

Freight

Our freight is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate.

Tracking Your Order

You can check your order information at this link.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com

International Delivery Policies (Ship Worldwide)

For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.